dnk88 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") applies to all personal data collected and processed by dnk88 ("the Platform", "we", "us", "our") in connection with the operation of the dnk88 website at dnk88.io and all associated services, including sports betting, live casino, slot games, crash games, the VIP programme, and any promotional or bonus programmes offered to members.

dnk88 is committed to handling the personal data of its members and website visitors responsibly, transparently, and in accordance with applicable data protection principles. This Policy is written in plain formal English and is intended to give you a clear, complete understanding of our data practices so that you can make informed decisions about your membership and your personal information.

This Policy should be read alongside the dnk88 Terms & Conditions, available at /terms-conditions, which govern the overall contractual relationship between you and dnk88. In the event of any conflict between this Policy and the Terms & Conditions on a data protection matter, this Policy prevails.

2 Data Controller

For the purposes of this Privacy Policy, dnk88 acts as the data controller in respect of personal data collected from registered members and website visitors based in Bangladesh. As data controller, dnk88 determines the purposes and means by which personal data is processed on the platform.

All data protection enquiries, subject access requests, rectification requests, and erasure requests should be directed to the dnk88 Data Protection contact at [email protected] with the subject line "Data Protection Request". Requests will be acknowledged within 5 business days and substantively responded to within 30 calendar days.

3 Data We Collect

dnk88 collects personal data through several channels: directly from you when you register, use the platform, or contact support; automatically through platform usage and cookies; and from third parties such as payment processors and identity verification providers. The categories of data collected are described in the table below.

dnk88 does not intentionally collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond the photograph included in KYC identity documents, which is used solely for identity verification purposes.

4 How We Use Your Data

Personal data collected by dnk88 is used for the following purposes:

• Account creation and management: Processing your registration, maintaining your account, and providing you with access to all dnk88 services including sports betting, live casino, and slots.
• Identity verification (KYC): Verifying your identity and age (21+) before processing withdrawals and as required for compliance with anti-money laundering obligations.
• Payment processing: Facilitating BDT deposits via bKash, Nagad, Rocket, and bank transfer, and processing withdrawal requests to your verified payment method.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, multi-accounting, bonus abuse, and other prohibited conduct as defined in the Terms & Conditions.
• Responsible gaming: Monitoring usage patterns to identify signs of problem gambling; enforcing member-requested and platform-initiated responsible gaming controls; maintaining self-exclusion records.
• Customer support: Responding to your queries, complaints, and service requests via live chat and email.
• Platform improvement: Analysing aggregated and anonymised usage data to improve the platform's performance, product offering, and user experience.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform news by SMS or email, where you have not opted out. See Section 11 for opt-out information.
• Legal and regulatory compliance: Retaining records and responding to lawful requests from law enforcement or regulatory authorities.

5 Legal Bases for Processing

dnk88 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions, including account management, payment processing, and service delivery.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and platform improvement, where these interests are not overridden by your privacy rights.
• Legal obligation: Processing required to comply with applicable anti-money laundering laws, identity verification requirements, and responses to lawful authority requests.
• Consent: Processing for direct marketing communications, where you have provided consent at registration or subsequently. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

6 Data Sharing and Third Parties

dnk88 does not sell, rent, or trade your personal data. Data is shared with third parties only in the circumstances listed below, and only to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks receive transaction data necessary to process deposits and withdrawals. These providers operate under their own privacy policies and applicable financial regulation.
• Identity verification providers: Third-party KYC service providers receive identity document data and photographs strictly for the purpose of verifying member identity and age. These providers are contractually bound to process data only as instructed by dnk88.
• Game content providers: Providers such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe receive anonymised session identifiers necessary to deliver game content. These providers do not receive your full identity data.
• IT infrastructure and security providers: Cloud hosting, cybersecurity, and server management providers who support platform operations are bound by data processing agreements limiting their use of data to infrastructure services only.
• Law enforcement and regulatory authorities: dnk88 will disclose personal data to competent authorities where required by a valid legal process, court order, or applicable law. Where legally permissible, dnk88 will notify you of such disclosure.

All third-party service providers engaged by dnk88 who process personal data are required to enter into data processing agreements that impose obligations consistent with the data protection principles set out in this Policy.

7 Cookies and Tracking Technologies

dnk88 uses cookies and similar technologies (including local storage and session tokens) on the platform for the following purposes:

• Essential cookies: Required for the platform to function, including maintaining your logged-in session, storing your cart/bet slip contents, and routing requests securely. These cookies cannot be disabled without impairing platform functionality.
• Analytics cookies: Used to collect aggregated data on page visits, feature usage, and navigation flows to help dnk88 understand how the platform is used and where improvements are needed. Analytics data is processed in anonymised or pseudonymised form.
• Fraud detection cookies: Used to identify unusual or suspicious patterns of access, including detection of automated bots, multiple simultaneous sessions from different locations, and other indicators of fraudulent activity.
• Preference cookies: Store your platform preferences such as preferred language settings, odds format, and notification preferences to improve your experience on return visits.

dnk88 does not use third-party advertising cookies or deploy pixels that track your browsing activity on third-party websites for the purpose of delivering targeted advertising. You may manage essential and preference cookie behaviour through your browser settings, though disabling essential cookies will impair your ability to use the platform.

8 Data Security

dnk88 implements a layered approach to data security, combining technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key measures include:

• 256-bit TLS/SSL encryption for all data in transit between your device and dnk88 servers.
• Encryption at rest for sensitive data fields including identity document copies, payment account numbers, and authentication credentials.
• Role-based access controls ensuring that dnk88 staff and contractors access only the minimum personal data necessary for their specific operational function.
• Regular internal and third-party security assessments, including vulnerability scanning and penetration testing of the platform infrastructure.
• Audit logging of access to sensitive personal data records, with anomaly detection and alerting for unusual access patterns.
• Two-factor authentication (2FA) available to all members and enforced for dnk88 administrative staff accessing member data systems.

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected members, dnk88 will notify affected members without undue delay via the email address registered to their account, and will take prompt remedial action to contain and address the breach.

9 Data Retention

dnk88 retains personal data for as long as your account remains active and for a defined period thereafter, as follows:

• Active account data: Retained for the full duration of your account membership.
• Post-closure retention: Following account closure, identity data, KYC documents, and transaction records are retained for a minimum of 5 years to satisfy anti-money laundering record-keeping obligations and to handle any post-closure disputes or legal claims.
• Support communications: Live chat transcripts and email correspondence are retained for 2 years from the date of the interaction for quality assurance and dispute resolution purposes.
• Marketing data: Marketing consent records and communication preferences are retained for the duration of your membership plus 2 years post-closure as evidence of consent.

At the end of the applicable retention period, personal data is securely deleted from dnk88 systems or irreversibly anonymised such that it can no longer be linked to any identifiable individual. Anonymised and aggregated data derived from member usage may be retained indefinitely for platform analytics and business intelligence purposes.

10 Children and Minors

The dnk88 platform is strictly for adults aged 21 years and above. dnk88 does not knowingly collect personal data from persons under the age of 21. If dnk88 becomes aware that personal data has been collected from an individual who is under 21, the account will be immediately closed, all deposited funds returned to the payment source, and the associated personal data deleted from our systems.

If you believe that a person under 21 has registered on dnk88, please notify us immediately at [email protected] so that we may investigate and take appropriate action. Parents and guardians are encouraged to use parental control tools to prevent underage access to online betting and gaming platforms.

11 Marketing Communications

With your consent given at registration, dnk88 may send you promotional communications by SMS and email, including bonus offers, VIP programme updates, new game announcements, and seasonal promotions relevant to Bangladesh market events such as BPL cricket season, Eid, and Pohela Boishakh.

You may withdraw your consent to marketing communications at any time by:

• Updating your notification preferences directly in your dnk88 account settings dashboard.
• Clicking the unsubscribe link included in any marketing email.
• Contacting support at [email protected] with the subject line "Unsubscribe".

Withdrawal of marketing consent does not affect the delivery of transactional communications, which include deposit confirmations, withdrawal notifications, account security alerts, and material changes to these policies. Transactional communications are sent based on contractual necessity and cannot be disabled while your account remains active.

12 Third-Party Links

The dnk88 platform may contain references to third-party game providers, payment partners, and sports content sources. Where the platform links to or embeds content from third-party services, those services operate under their own privacy policies, which are independent of this Policy. dnk88 is not responsible for the data practices of third-party services and encourages you to review their respective privacy policies before providing any personal data to them directly.

13 Amendments to This Policy

dnk88 reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform services. The effective date displayed at the top of this page reflects the date of the most recent revision.

When material changes are made to this Policy, dnk88 will notify registered members via an in-platform notice and/or by email to the registered address at least 7 days before the changes take effect. Continued use of the platform following the effective date of any amendment constitutes your acceptance of the revised Policy.

14 Contact and Complaints

For all privacy-related enquiries, data subject access requests, rectification or erasure requests, or complaints regarding dnk88's data processing practices, please contact the dnk88 support team using the details below:

• Email: [email protected] — use the subject line "Data Protection Request" for priority routing to the responsible team.
• Live Chat: Available 24/7 through the in-account chat widget after logging in to your dnk88 account. Bangladesh Standard Time (BST, UTC+6).
• Response time: Acknowledgement within 5 business days; substantive response within 30 calendar days of receipt of a complete request.

If you are not satisfied with the way dnk88 has handled your data protection enquiry or complaint, you have the right to escalate the matter through the dnk88 internal complaints procedure as described in the Terms & Conditions. dnk88 is committed to resolving all data protection concerns fairly and promptly.